Customer Satisfaction Survey Your Name Service DeliveryThe clarification and explanation of the service to be provided by the firm.* Better Than Expected As Expected Below Expected N/A The timely delivery of the service by the firm.* Better Than Expected As Expected Below Expected N/A The helpfulness of any representative of the firm who you dealt with.* Better Than Expected As Expected Below Expected N/A The way you were dealt with if you had to contact the firm’s offices for any reason.* Better Than Expected As Expected Below Expected N/A The accuracy of the information provided to you by the firm.* Better Than Expected As Expected Below Expected N/A The clarification and explanation of how the firm were to be paid.* Better Than Expected As Expected Below Expected N/A The way you were treated by the firm when raising any queries relating to service.* Better Than Expected As Expected Below Expected N/A The AdviserThe process the adviser went through to gain an understanding of your financial objectives.* Better Than Expected As Expected Below Expected N/A The explanation the adviser gave you on how the product/advice was to work.* Better Than Expected As Expected Below Expected N/A The interaction of your adviser with other professionals* Better Than Expected As Expected Below Expected N/A The provision of objective and suitable advice for your needs.* Better Than Expected As Expected Below Expected N/A The ability of the adviser to put you at ease and not make you feel you were under any undue pressure to commit.* Better Than Expected As Expected Below Expected N/A The timing and delivery of the review by the adviser.* Better Than Expected As Expected Below Expected N/A CommunicationThe clarity of any letters, brochures and any other documentation provided to you.* Better Than Expected As Expected Below Expected N/A The timing and arrangements made to conduct a review with you.* Better Than Expected As Expected Below Expected N/A The frequency of communications you receive from the firm.* Better Than Expected As Expected Below Expected N/A The relevance of any communications sent to you by the firm.* Better Than Expected As Expected Below Expected N/A The way you were treated by the firm when raising any queries on communications.* Better Than Expected As Expected Below Expected N/A The overall standard of communications received from the firm.* Better Than Expected As Expected Below Expected N/A Additional CommentsDo you have any additional comments you would like to makeHiddenAccountID HiddenAdviser